How do I lease SmartPay?

Shop directly in-store, through our retail partners, or online through our eCommerce partners, and select SmartPay as your payment option at checkout. You will be asked to complete your SmartPay application before completing your transaction.

What can I lease with SmartPay?

Depending on where you apply, you may be able to bundle the smartphone with accessories and/or an auto-refill service plan.

How much does SmartPay cost?

We break down the cost of your smartphone into low, affordable payments. The cost depends on the retail value of the items you lease and the terms of the plan for which you are approved. You will have a chance to review your payments and terms before completing your lease.

How many lease payments will I have?

We break down the cost of your smartphone into low, affordable payments. The cost depends on the retail value of the items you lease and the terms of the plan for which you are approved. You will have a chance to review your payments and terms before completing your lease.

How can I return my leased items?

Yes. You can return your items at anytime without penalty. If you wish to return the items within the merchant’s return window, you should return the items directly to the merchant. Please refer to the merchant’s return policy for more details.

How do I use my phone as a mobile hotspot?

You can turn select phones into a Wi-Fi® hotspot, allowing your Wi-Fi enabled devices to connect to the internet using your mobile data connection. To enable this feature from the main screen, follow these steps: If Wi-Fi is enabled on your phone, turn it off by sliding the status bar down from the main screen. Tap the "Wi-Fi" icon to turn it off, then return to the Home screen. From the main screen, locate and tap the "Settings" icon. If necessary, tap "Connections" or "Network & internet." Tap "Hotspot & Tethering," "Mobile Hotspot and tethering," or "Tethering." Locate and tap "Mobile Hotspot" or "Wi-Fi Hotspot." Tap the slider at the top of the screen to turn this feature "On." Instructions for connecting other devices to your hotspot will display on your screen, including the network name and password. You will now be able to connect your devices to this network just as you would any Wi-Fi network. To change the network name or password, follow these steps: Tap the appropriate text field and enter the desired network name or password. Note: Changing the password will disconnect any users currently connected to your personal hotspot. Tap "Save." For more information, click here.

How do I set up Call Forwarding?

Call Forwarding is only available in select areas and on select handsets, your options may vary. To set up Call Forwarding on your device, follow one of the options below: OPTION 1 From the main screen, tap the "Phone" icon. Tap the "Menu" icon, indicated by three vertical dots. Tap "Settings." Tap "Calls." Tap "Call forwarding." Tap the desired call forwarding option. Enter 1, followed by the area code and phone number where you would like to have your calls forwarded. Tap "TURN ON." Note: If there is a phone number in the number field, delete the number and replace it with the desired forwarding number. Then, tap "TURN ON" or "UPDATE." To disable Call forwarding, follow steps 1–5. Tap the desired call forwarding option. Then, tap "TURN OFF." Call Forwarding is now disabled, and you will receive all incoming calls on this handset. OPTION 2 From the main screen, tap the "Phone" icon. If necessary, tap the "Dial pad" icon. To enable Call Forwarding, dial *72, followed by the area code and phone number where you would like your calls forwarded. Tap the "Call" icon. You will hear a confirmation beep. All calls will now be forwarded automatically, and you will not receive them on this handset until Call Forwarding is disabled. To disable Call Forwarding, dial *73. Tap the "Call" icon. You will hear a confirmation beep. Call Forwarding is now disabled, and you will receive all incoming calls on this handset. For more information, click here.

What is VoLTE? How do I enable it?

VoLTE (Voice over LTE) is a technology that provides voice service for your phone. Some benefits of VoLTE include: Calls use more advanced LTE network services. Provides superior voice quality Allows you to browse the Internet and use data-driven apps while on a call. NOTE: VoLTE is not available on all devices, networks, or in all areas. By default, your phone is set to automatically choose the best available network. If your phone is not connected to a network, you may be in an area where service is not yet available or you may also be in an area with poor wireless coverage. NOTE: Steps and options may vary depending on your device model, Android version, and available services. To verify your network options, follow these steps: From the main screen, slide the screen up to display your apps. Locate and tap the "Settings" icon. Tap "Connections" or "Network & Internet" Tap "Voice Networks" or "Mobile Networks." Then, Set the VoLTE toggle to "On." For Devices supporting 5G, VoLTE is automatically enabled as it is required for 5G. For more information, click here.

What are the security options on my phone?

The available security options and features for your device include the following: Find My Device (Google) Screen Lock - Swipe, Pattern, PIN, or Password Face Unlock Smart Lock SIM Card Lock For more information, click here.

How do I enable the "Find My Device" feature?

Google's "Find My Device" feature is automatically enabled when you sign in to your Google (Gmail) account on your phone. To use "Find My Device" for a lost or stolen phone, follow these steps: From the main screen, slide the screen up. Locate and tap the "Settings" icon. Locate and tap "Google." Tap "Find My Device." Tap the desired option to locate your phone, then follow the prompts on your screen. For more information, click here.