By default, your phone is set to automatically choose the best available network. If your phone is not connected to a network, you may be in an area where service is not yet available or you may also be in an area with poor wireless coverage.

If you are indoors, try moving closer to a window or the perimeter of the building, or try going outside.

If changing your location does not solve your problem, try restarting your phone by turning it off and then on again.

NOTE: Not all Networks or Network Services are available on all devices or in all areas.

To verify your network, follow these steps:

NOTE: You must temporarily turn your Wi-Fi Connection to "Off."

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Locate and tap "About phone."
4. Tap "SIM status" or "Status information."
5. Then, tap "SIM card status."
6. Look under
7. "Mobile network state" for your current network state.
8. "Mobile voice network type" for your current network type.

SAMSUNG DEVICES

To verify your network settings, follow these steps

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Tap "Connections."
4. Tap "Mobile networks."
5. Tap "Network operators", the "Automatic" mode should be selected.

OTHER ANDROID DEVICES

To verify your network settings, follow these steps

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Tap "Network" or "Network & internet."
4. Tap "Mobile network."
5. If necessary, tap "Advanced" to view additional options.
6. Under "Network" or "Networker Operator," the "Automatically select network" option should be switched to "On."

For more information, click here.

Call Forwarding is only available in select areas and on select handsets, your options may vary.

To set up Call Forwarding on your device, follow one of the options below:

OPTION 1

1. From the main screen, tap the "Phone" icon.
2. Tap the "Menu" icon, indicated by three vertical dots.
3. Tap "Settings."
4. Tap "Calls."
5. Tap "Call forwarding."
6. Tap the desired call forwarding option. Enter 1, followed by the area code and phone number where you would like to have your calls forwarded. Tap "TURN ON."
7. Note: If there is a phone number in the number field, delete the number and replace it with the desired forwarding number. Then, tap "TURN ON" or "UPDATE."
8. To disable Call forwarding, follow steps 1–5. Tap the desired call forwarding option. Then, tap "TURN OFF." Call Forwarding is now disabled, and you will receive all incoming calls on this handset.

OPTION 2

1. From the main screen, tap the "Phone" icon.
2. If necessary, tap the "Dial pad" icon. To enable Call Forwarding, dial *72, followed by the area code and phone number where you would like your calls forwarded.
3. Tap the "Call" icon. You will hear a confirmation beep. All calls will now be forwarded automatically, and you will not receive them on this handset until Call Forwarding is disabled.
4. To disable Call Forwarding, dial *73.
5. Tap the "Call" icon. You will hear a confirmation beep. Call Forwarding is now disabled, and you will receive all incoming calls on this handset.

For more information, click here.

You can turn select phones into a Wi-Fi® hotspot, allowing your Wi-Fi enabled devices to connect to the internet using your mobile data connection. To enable this feature from the main screen, follow these steps:

1. If Wi-Fi is enabled on your phone, turn it off by sliding the status bar down from the main screen. Tap the "Wi-Fi" icon to turn it off, then return to the Home screen.
2. From the main screen, locate and tap the "Settings" icon.
3. If necessary, tap "Connections" or "Network & internet."
4. Tap "Hotspot & Tethering," "Mobile Hotspot and tethering," or "Tethering."
5. Locate and tap "Mobile Hotspot" or "Wi-Fi Hotspot."
6. Tap the slider at the top of the screen to turn this feature "On."
7. Instructions for connecting other devices to your hotspot will display on your screen, including the network name and password. You will now be able to connect your devices to this network just as you would any Wi-Fi network.

To change the network name or password, follow these steps:

1. Tap the appropriate text field and enter the desired network name or password.
2. Note: Changing the password will disconnect any users currently connected to your personal hotspot.
3. Tap "Save."

For more information, click here.

Bluetooth is often used to connect devices like your phone to a wireless headset or car stereo. To pair your smartphone or tablet with a Bluetooth enabled device, follow the steps below:

1. Locate and select the "Settings" icon.
2. Select "Bluetooth."
3. If necessary, select the slider to enable Bluetooth. Your phone will automatically begin searching for devices within 30 feet.
4. Select the desired Bluetooth device and wait for the devices to pair.
5. If your Bluetooth device is not displayed, select "Search" at the bottom of the screen to refresh your search.
6. If you are prompted for a PIN, please refer to the User Guide for your Bluetooth device, or try entering a default PIN of 0000.

For more information, click here.

To connect your phone to a Wi-Fi® network, follow these steps:

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Tap "Wi-Fi." (Or, if necessary, tap "Network & internet." Then, tap "Wi-Fi.")
4. If necessary, tap the slider to turn Wi-Fi on.
5. A list of the available Wi-Fi networks will populate the screen. Tap the desired network.
6. If necessary, enter the network password and tap "Connect" (or "CONNECT") or the "Check mark" key.

For more information, click here.